Chapter 4 How the NetSuite/Flxpoint Order Workflow Actually Works

We've spent three chapters talking about problems and solutions. Now let's get practical.

This chapter walks you through the complete order workflow when you integrate NetSuite with Flxpoint. We'll follow a single order from the moment a customer clicks "buy" to the moment they receive tracking information; showing you exactly what happens at each step, who does what, and how the systems work together.

Step 1: Order Import

When a customer places an order on Shopify, Amazon, or your webstore, Flxpoint pulls the order in real-time. No middleware. No manual imports.

The order enters Flxpoint with complete details:

• Customer information
• Items ordered
• Shipping preferences
• Order value
  

Flxpoint validates the order immediately; checking addresses, verifying SKUs, and confirming quantities. Any issues are flagged before they can cause problems downstream.

Step 2: Intelligent Routing

Flxpoint’s routing engine evaluates orders based on your business rules. It checks:

• Inventory availability across vendors
• Current costs
• Rush order requirements
• Split-order feasibility
  

The Flxpoint then decides the optimal vendor(s) in milliseconds. Your priorities; margin protection, delivery speed, or warehouse preference; are applied consistently, eliminating human error and manual checks.

Example:

A customer orders a laptop case, wireless mouse, and laptop stand. Flxpoint routes each item to the right source:

• Case → your warehouse
• Mouse → Vendor A
• Stand → Vendor B
  

Tracking numbers and order references are linked across all systems, giving your customer a clear, unified view.

Step 3: Dual Creation in Flxpoint and NetSuite

Flxpoint creates records in two systems simultaneously:

• Sales Order (SO) in NetSuite: Mirrors the customer order with all details.
• Purchase Order (PO): Sent directly to vendors (or warehouse fulfillment orders for internal stock).

Vendors receive orders in their preferred format: API, EDI, CSV, or portal-based. Order numbers stay consistent across Flxpoint, NetSuite, and vendors for easy tracking.

Step 4: Sending Orders to Vendors

Depending on the vendor setup, Flxpoint can transmit orders via:

• API
• EDI 850
• Email/PDF
• CSV/XML file transfer
• Vendor portal
  

All references remain consistent across Shopify, NetSuite, and vendor systems.

Step 5: Vendor Fulfillment

Vendors pick, pack, and ship items. They provide tracking information back to Flxpoint automatically via their preferred method.

Traditional manual entry; copying tracking numbers into NetSuite and Shopify; is eliminated.

Step 6: Automated Updates to NetSuite and Sales Channels

Flxpoint updates all systems instantly:

• Creates NetSuite item fulfillment records with tracking, carrier info, and ship date
• Marks sales orders as fulfilled
  Sends tracking updates to customers automatically via Shopify, Amazon, etc.
  

This improves customer experience and reduces support inquiries.

Step 7: Vendor Invoice Reconciliation (Optional but Important)

When vendors send invoices, Flxpoint can automatically:

• Import invoice data (API, EDI, CSV, portal)
• Match invoices to POs
• Create NetSuite vendor bills
• Handle partial or multiple invoices
  

Discrepancies are flagged for review rather than creating errors automatically. Accounting becomes cleaner and faster.

Ready to Transform Your NetSuite Dropshipping?

You've seen the challenges of NetSuite dropshipping. You understand the three pillars of success. You know how automation changes operations completely.

The question now is: how much longer will you manage dropshipping manually?

Every day without automation means:

• Hours wasted on manual data entry

• Orders routed to wrong vendors

• Margins eroding from suboptimal vendor selection

• Customers waiting longer for tracking updates
• Your team drowning in repetitive tasks

Flxpoint eliminates these problems. We've automated NetSuite dropshipping for hundreds of businesses; from small operations handling dozens of daily orders to enterprises processing thousands.

Book a demo today. See exactly how Flxpoint integrates with your NetSuite environment. Walk through your specific vendor scenarios. Get a clear timeline for implementation and ROI.

Stop letting manual processes limit your growth. Start scaling your dropship operation the right way.

Book Your Flxpoint Demo Now →

Flxpoint – Powerful Dropship and Ecommerce Automation Platform