Our Scalable Onboarding Services Can Ensure a Successful Implementation
A dedicated Implementation Manager will outline a custom implementation plan to integrate your data, configure your workflows, and launch Flxpoint.
Our integration experts will connect your current systems, suppliers, and sales channels to pull in the data you want to manage in Flxpoint.
Configuring & Training
Our team will help configure your Flxpoint account and custom workflows needed to run your business, training you and your team on the best practices along the way.
Testing & Go-Live
Dedicated time to fully test and plan your go-live will be outlined by your Implementation Manager, helping set you and your team up for success.
Frequently Asked Questions
How long does it take to implement Flxpoint?
Total implementation time depends on the number of sources and channels you plan to integrate. On average, we can onboard a new Flxpoint user in 30 to 60 days.
What do you need from me to start?
After one of our experts helps you finalize a plan, the easiest way to begin the implementation phase is by connecting your technology team with our support team. They will ask for a list of sources and channels you plan to integrate with Flxpoint.
What are sources, vendors, and channels?
A “source” is an automated data connection where we connect to your suppliers, warehouse, or other data sources, typically via EDI, API, CSV, etc.
A “vendor” is a non-automated connection where the vendor receives access to a white label vendor portal, enabling the vendor to upload products via a spreadsheet manually. They can also list and de-list products, receive POs, upload shipping information, and send invoices using the portal.
Channels are the places you list products and receive orders. An ecommerce store, marketplace account, or a B2B reseller channel are examples of channels.
What if I need more sources, channels, users, orders, or SKUs than are listed in the available plans?
Flxpoint is a cloud-based platform that can scale to match your business requirements. We’re happy to provide a quote for a custom plan if you need to integrate to more sources or channels or require a higher monthly allotment of orders or SKUs.
How does onboarding and support work?
Each of Flxpoint’s plans includes 24/7 email support. Our onboarding options feature multiple levels of guided implementation, including one-on-one training calls, working sessions, and more. We also offer complimentary weekly support webinars to current customers!
If I already use Inventory Source and want to upgrade to Flxpoint, do I need to pay for both platforms?
No, you do not have to pay for both platforms. Our team will help migrate your account from Inventory Source to Flxpoint. Once you become a Flxpoint user, you will no longer pay for Inventory Source’s services.