The Role 

We are seeking motivated, positive Sales Development Representatives to join our growing team! In this role, you will own the first part of the sales cycle and outbound targeting of business leaders and high level decision makers. Create great first impressions, develop customized pitches for different target personas, qualify leads, and schedule demos with the ultimate goal of building a winning pipeline of strong opportunities for our Account Executive team.

• Gain expert knowledge of Flxpoint, our product/services, and business model  
• Research, identify, and prospect for new customers
• Develop personalized calls scripts, emails templates, and targeted marketing campaigns 
• Be an excellent conversationalist (get to know the who, what, how, and why)
• Collaborate with Account Executives to align goals and objectives

What You Bring:

• Previous experience in sales, customer service, or other related fields
• Stellar work ethic and enthusiastic personality, and coachable 
• Experience cold calling
• Strong understanding of email etiquette
• Deadline and detail-oriented
• Efficient and organized
• Software sales is a plus!
• HubSpot or ZoomInfo experience is a plus!

Where?

Headquarters is located in Jacksonville Beach, Florida. One block away from the pier with an ocean view

Benefits

• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k)

Job Type

Full Time

The Role

Flxpoint has an active and growing customer base of online retailers and merchants. Our Customer Success Managers are a vital part of our business, and support our customers as they transition from sales prospects to new customers in onboarding to active users of our software. They are focused on customer loyalty and building close long-term client relationships, helping our customers maximize their potential with Flxpoint. We are seeking technically savvy Customer Success Managers with exceptional personalities and emotional intelligence to join our growing team. The ideal candidate has a passion for engaging people, end-to-end project management, and helping customers leverage SaaS to grow their businesses.

• Manage and ensure a successful transition from Sales to onboarding to going live
• Lead 90-120 day onboarding projects for ~8 clients
• Develop and maintain relationships with your assigned portfolio of ~50 customers. This includes overseeing ongoing support, app utilization and managing contract renewals.
• Coordinate with customers’ third-party vendors 
• Introduce clients to new features/functionality and promote their growth into more advanced service offerings.
• Serve as your clients’ internal advocate with internal engineering and customer support teams 
• Assist with prioritizing, scheduling, documenting, testing, and releasing development projects

Requirements

• Ability to master a complex software tool
• Experience managing long-term business relationships with clients, including software onboarding, feature/functionality rollout, issue management, upsell opportunities, ongoing training, collections and saves.
• Moderate familiarity with Google Apps (Gmail, Docs, Sheets, Slides), HubSpot, Jira, Slack, Zoom
• Ability to convert technical concepts into layman conversations with clients, and convert client needs into technical solution discussions with development teams
• Ability to effectively deliver presentations one-on-one and to (potentially large) groups
• Excellent writing skills, with an emphasis on organization, professionalism, grammar and spelling.

Perks

• Unlimited PTO
• Medical, Dental, and Vision 
• 401k with match 

Location

• Headquartered  in Jacksonville Beach, Florida, we are a block away from the pier surrounded by numerous restaurants, the Seawalk pavilion, and an ocean view.