“B2B commerce isn’t the same as B2C. Our clients need to make quick, confident decisions,” says Ashley Ching. Inhaven works with professional property managers overseeing anywhere from 20 to 1,200 homes. They needed a system that could handle complex inventory, provide real-time updates, and process orders smoothly.

Initially, Inhaven partnered with a dropship platform that promised a six to eight-week onboarding process. But things didn’t go as planned. “It actually took us about six months to onboard when they had said that it would take six to eight weeks,” Ashley remembers. These delays caused big problems, like pushing back the website launch and racking up extra costs.

Faced with these issues, Inhaven’s CTO suggested they try Flxpoint, a more efficient and affordable option. Known for its robust automation and easy integrations, Flxpoint turned out to be exactly what Inhaven needed.

Leading the changeover to Flxpoint was Inhaven’s Head of Merchandising, Niki Antonelli. Even though they started the switch just before Christmas, everything went smoothly and quickly.

Switching to Flxpoint didn’t just make things better inside Inhaven; it also made vendors and customers happier.

One vendor even mentioned the speed of integration:

Vendor Feedback Highlights:

• Easy to Use: Vendors found Flxpoint simpler than other platforms.
• Great Support: Quick responses and hands-on help made integrations faster.
• Better Relationships: Happier vendors strengthened Inhaven’s supply chain.

Flxpoint’s features have helped Inhaven run more smoothly and offer customers a better experience.

Up-to-Date Inventory

“It’s really important that our product information is correct, that we have visibility into inventory,” Ashley emphasizes. Flxpoint’s robust inventory management lets Inhaven show accurate stock levels to customers, helping them make quick and confident purchases.

Multi-Shipping Made Easy

Since Inhaven’s clients often manage many properties in different places, they need to handle orders going to multiple locations. “In Flxpoint, they were able to accommodate and build the functionality, so when orders are coming through, we have that multi-ship functionality,” Niki explains.

Easy Integrations

Flxpoint’s flexibility allowed Inhaven to connect with various vendors using different methods like EDI, API, and built-in connectors to platforms like Shopify and BigCommerce. This made onboarding new suppliers easier and expanded Inhaven’s network.

Key Benefits:

• Faster Onboarding: Reduced from six months to two weeks.
• Better Order Accuracy: Improved data syncing reduces mistakes.
• More Efficient Operations: Automation frees up time to focus on customers.

Inhaven isn’t stopping here. They’re focused on enhancing their platform and services even further.

Niki adds

Inhaven’s collaboration with Flxpoint has been key in transforming operations and increasing the value they provide to vendors and customers.

By leveraging Flxpoint’s powerful platform, Inhaven has not only solved past challenges but also set the stage for future growth and innovation in the vacation rental industry.